Investigation of Resistance, Perception and Attitudes of Employees against Change in Information Systems Using Change Management Approach: A Study in a University Hospital

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dc.contributor.authorIleri, Yusuf Yalcin
dc.contributor.authorArik, Ozer
dc.date.accessioned2024-02-23T14:26:26Z
dc.date.available2024-02-23T14:26:26Z
dc.date.issued2018
dc.departmentNEÜen_US
dc.description.abstractThe need for change in the rapidly developing health sector is essential for the provision of quality health care services. In this study, the technological change experienced in the process of transition from the old hospital information management system used in a university hospital to the new hospital information management system was discussed and employees' resistance, perceptions and attitudes to change have been examined through a change management approach. In this study, we aimed to examine the level of usage of the change management tools and change management phases in a university hospital through a change management approach in the transition phase to the new HIS. We also aim to discuss faced problems encountered in the change process, help to create consciousness for management of change, examine behavioural reasons of resistance of healthcare professionals and present our experiences and propose solutions in the view of adoption and acceptance management tools against change in Hospital Information Systems (HIS) for healthcare managers. In the research, it has been observed that in the transition to the new information system, the change management tools are applied partially whereas change management phases have been implemented to a large extent. University hospital employees are resistant to Hospital Information Management System replacement. The most resistant groups are doctors and nurses and the least resistant employees are administrative staff. The rise in hospital revenues following the change is noteworthy.en_US
dc.identifier.doi10.1142/S0219649218500387
dc.identifier.issn0219-6492
dc.identifier.issn1793-6926
dc.identifier.issue4en_US
dc.identifier.scopus2-s2.0-85056502732en_US
dc.identifier.scopusqualityQ3en_US
dc.identifier.urihttps://doi.org/10.1142/S0219649218500387
dc.identifier.urihttps://hdl.handle.net/20.500.12452/14179
dc.identifier.volume17en_US
dc.identifier.wosWOS:000454943200003en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherWorld Scientific Publ Co Pte Ltden_US
dc.relation.ispartofJournal Of Information & Knowledge Managementen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectHospital Information System (His)en_US
dc.subjectChangeen_US
dc.subjectChange Managementen_US
dc.subjectResistanceen_US
dc.subjectManagement Information Systemsen_US
dc.titleInvestigation of Resistance, Perception and Attitudes of Employees against Change in Information Systems Using Change Management Approach: A Study in a University Hospitalen_US
dc.typeArticleen_US

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