CITIZENS' SATISFACTION LEVEL WITH LOCAL SERVICES: THE CASE OF KONYA-ERE0LI

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dc.contributor.authorErkek, Seyida
dc.contributor.authorOrselli, Erhan
dc.date.accessioned2024-02-23T14:49:32Z
dc.date.available2024-02-23T14:49:32Z
dc.date.issued2023
dc.departmentNEÜen_US
dc.description.abstractThe state-citizen relationship has changed with the rapid developments in information and communication technologies and the service delivery methods of public institutions and local governments have also changed. The institutions that cannot meet the expectations and demands of their citizens and cannot provide effective services for that are considered unsuccessful by the society. Therefore it is almost a necessity for public institutions and local governments to determine whether their citizens are satisfied with the services provided and to take corrective measures in services with low satisfaction. The aim of the study is to determine the level of citizens' satisfaction with local services provided in Eregli District of Konya Province. The survey was conducted by face-to-face interviews with 1102 people in 49 neighborhoods between 06.06.2022 and 04.07.2022 in Eregli district center. According to the findings, three local services that the respondents are most satisfied with are Emergency Health/Ambulance Services, fire services, police/security services. It was also found that the level of citizens' satisfaction was affected by local services, public transportation services, cleaning and environmental health services, park garden green space services, water and sewerage services and electricity lighting services.en_US
dc.identifier.issn2175-0947
dc.identifier.issue3en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12452/18245
dc.identifier.volume15en_US
dc.identifier.wosWOS:001023533200006en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.language.isoenen_US
dc.publisherUniv Catolica Petropolisen_US
dc.relation.ispartofLex Humanaen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectLocal Servicesen_US
dc.subjectSatisfactionen_US
dc.subjectMunicipalityen_US
dc.subjectCitizen Satisfactionen_US
dc.subjectKonya-Ereglien_US
dc.titleCITIZENS' SATISFACTION LEVEL WITH LOCAL SERVICES: THE CASE OF KONYA-ERE0LIen_US
dc.typeArticleen_US

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