Professional Satisfaction as a Key Factor in Employee Retention: A case of the Service Sector

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dc.contributor.authorPekersen, Yeliz
dc.contributor.authorTugay, Onur
dc.date.accessioned2024-02-23T14:34:22Z
dc.date.available2024-02-23T14:34:22Z
dc.date.issued2020
dc.departmentNEÜen_US
dc.description.abstractThe aim of this study is to determine the relationship between the reasons for workers employed in catering and kitchen departments leaving their jobs and their job satisfaction. In accordance with this purpose, data were collected by a convenience sampling method with 244 employees between 10.04.2019-24.04.2019 including food and beverage and kitchen departments in the three, four, and five-star hotels operating in Eskisehir. According to the data obtained, it is concluded that the majority of the hotel employees consider the fact that the wages paid in the enterprises are not satisfactory and that there is not a significant relationship between the reasons for hotel employees' ceasing of employment and their occupational satisfaction levels. It can be stated that employees have a great role in increasing the rate of profit, which is the main purpose of the hotel enterprises, to run the business smoothly, and to ensure customer satisfaction and loyalty. Therefore, it is an important issue to focus on meeting the professional satisfaction levels of the employees and determining the possible factors that may lead to ceasing employment.en_US
dc.identifier.doi10.29036/jots.v11i20.123
dc.identifier.endpage27en_US
dc.identifier.issn1804-5650
dc.identifier.issue20en_US
dc.identifier.scopus2-s2.0-85090829141en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage1en_US
dc.identifier.urihttps://doi.org/10.29036/jots.v11i20.123
dc.identifier.urihttps://hdl.handle.net/20.500.12452/15576
dc.identifier.volume11en_US
dc.identifier.wosWOS:000543509700001en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherVysoka Skola Obchodni & Prazeen_US
dc.relation.ispartofJournal Of Tourism And Servicesen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectCeasing Of Employmenten_US
dc.subjectOccupational Satisfactionen_US
dc.subjectHotel Staffen_US
dc.subjectTourismen_US
dc.titleProfessional Satisfaction as a Key Factor in Employee Retention: A case of the Service Sectoren_US
dc.typeArticleen_US

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