Patients' opinion on violence against healthcare workers and their level of satisfaction in emergency department in Turkey: A cross-sectional study

Basit Öğe Kaydı
dc.contributor.authorIpek, Muhammet
dc.contributor.authorOzluk, Bilgen
dc.date.accessioned2024-02-23T14:03:07Z
dc.date.available2024-02-23T14:03:07Z
dc.date.issued2023
dc.departmentNEÜen_US
dc.description.abstractBackground: Violence, with an increasing rate of cases in the health care system which adversely affects the quality of provision of services, has become a social health issue that also has negative impacts both on healthcare workers and patients. This study was conducted to determine the opinion of patients, who had been admitted to the emergency department, towards violence against healthcare workers, and their level of satisfaction with health services. Methods: The study employed a cross-sectional design and was conducted with 348 patients who had received healthcare services in the adult emergency department in Turkey. The Emergency Department Patient Satisfaction Survey and An eight-item questionnaire prepared by the researchers consisting of the patient's characteristics and their statements on violence were used to collect the data. Results: Among the patients, 26.7% stated that they had been violent toward healthcare workers. It was determined that 91.4% of the cases were verbal and 8.6% were physical. Among the patients, 82.2% had not known about the legal sanctions for violence against healthcare workers. The low level of propensity for violence in patients who were satisfied with the emergency department service was statistically significant (p < 0.05). Conclusions: As a result of the study, it was found that one in four patients had been violent to healthcare workers, and the vast majority had a lack of information about legal sanctions. Policymakers should take deterrent measures to prevent the occurrence of violence and develop more critical sanctions.en_US
dc.identifier.doi10.1016/j.ienj.2023.101350
dc.identifier.issn1755-599X
dc.identifier.issn1878-013X
dc.identifier.pmid37708667en_US
dc.identifier.scopus2-s2.0-85170664105en_US
dc.identifier.scopusqualityQ1en_US
dc.identifier.urihttps://doi.org/10.1016/j.ienj.2023.101350
dc.identifier.urihttps://hdl.handle.net/20.500.12452/11963
dc.identifier.volume71en_US
dc.identifier.wosWOS:001157172300001en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.indekslendigikaynakPubMeden_US
dc.language.isoenen_US
dc.publisherElsevier Sci Ltden_US
dc.relation.ispartofInternational Emergency Nursingen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectEmergency Departmenten_US
dc.subjectViolenceen_US
dc.subjectHealthcare Workersen_US
dc.subjectPatienten_US
dc.subjectSatisfactionen_US
dc.subjectNurseen_US
dc.titlePatients' opinion on violence against healthcare workers and their level of satisfaction in emergency department in Turkey: A cross-sectional studyen_US
dc.typeArticleen_US

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