Importance of Hospital Way-Finding System on Patient Satisfaction

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dc.contributor.authorKaya, S. Didem
dc.contributor.authorIleri, Y. Yalcin
dc.contributor.authorYuceler, Aydan
dc.date.accessioned2024-02-23T13:39:00Z
dc.date.available2024-02-23T13:39:00Z
dc.date.issued2016
dc.departmentNEÜen_US
dc.description14th Eurasia-Business-and-Economics-Society Conference -- OCT 23-25, 2014 -- Barcelona, SPAINen_US
dc.description.abstractThe basic function of the hospitals is to ensure the patient satisfaction. Patient satisfaction is a strategic element for hospitals to reach their missions and for the survival of the management. One way of ensuring patient satisfaction in hospital clinics, polyclinics and laboratories is proper way-finding systems with reasonable distances in the route. Because of complaints and dissatisfaction of patients from the hospital's way-finding systems, some routing arrangements were made in Konya Selcuk University Medical Faculty Hospital. As a result of this arrangements, satisfaction levels of 1121 patients from the distance levels between clinics, polyclinics and laboratories in Selcuk University Medical Faculty Hospital was intended to measure. The study was administered on 1121 patients between August-June 2013 in Selcuk University Medical Faculty Hospital using face to face interview method. According to the results, it can be concluded that after the arrangements of the hospital's way-finding systems, patient satisfaction of hospital way-finding systems gets high rates as they mostly responded good and very good to the questions. Moreover, after the arrangements of the hospital's way-finding systems, the number of patient's complaints has decreased to zero level.en_US
dc.description.sponsorshipEurasia Business & Econ Socen_US
dc.identifier.doi10.1007/978-3-319-22593-7_3
dc.identifier.endpage40en_US
dc.identifier.isbn978-3-319-22593-7
dc.identifier.isbn978-3-319-22592-0
dc.identifier.scopus2-s2.0-85138806490en_US
dc.identifier.startpage33en_US
dc.identifier.urihttps://doi.org/10.1007/978-3-319-22593-7_3
dc.identifier.urihttps://hdl.handle.net/20.500.12452/10673
dc.identifier.wosWOS:000389807100003en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherSpringer Int Publishing Agen_US
dc.relation.ispartofBusiness Challenges In The Changing Economic Landscape, Vol. 2en_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectIn-Hospital Way-Finding Systemsen_US
dc.subjectPatient Satisfactionen_US
dc.subjectRoutingen_US
dc.titleImportance of Hospital Way-Finding System on Patient Satisfactionen_US
dc.typeConference Objecten_US

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