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    Does Quality Standards Certification Truly Matter on Operational and Business Performances of Firms? Evidence from Resort Hotels
    (Varna Univ Management-Vum, 2019) Duman, Feridun; Ozer, Ozgur; Koseoglu, Mehmet Ali; Altin, Mehmet; Okumus, Fevzi
    This study aims to determine the effects of ISO 9001:2015 quality certification on the firm performance. A questionnaire survey was used to collect data from 241 resort hotels in Turkey. The EFA (Exploratory Factor Analysis) and Cronbach alpha were used in order to test the unidimensionality and reliability of the scales. The difference between the ISO 9001 non/certified resort hotels was determined by t-test in order to test the hypothesis. As one of the first study focusing on how ISO 9001:2015 quality certification influence organizational and business performances of resort hotels in an emerging economy. The results show a significant relationship between the ISO 9001 quality certification and the operational performance, but not a positive one. However, the study does not show any significant relationship between the ISO 9001 quality certification and business performance. Finally, this study provides theoretical and practical implications with limitations and suggestions for potential future studies.
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    Effects of Tourism on Local Residents? Quality of Life, Happiness and Life Satisfaction: Moderating Role of the COVID-19 Risk Perceptions
    (Cinturs-Research Centre Tourism Sustainability & Well-Being, 2022) Caliskan, Ugur; Gursoy, Dogan; Ozer, Ozgur; Chi, Oscar Hengxuan
    This study examines the effects of tourism on local residents' quality of life, happiness and life satisfaction. It also examines how locals' perceptions of the level of risk the COVID-19 pandemic poses on a destination moderates those effects utilizing data collected from residents of a mature tourism destination. The results suggest that economic benefits have significant influence on happiness while environmental and socio-cultural benefits influence quality of life perceptions. Findings also indicate a moderating effect of COVID-19 risk perceptions in the relationship between tourism and happiness and quality of life. These findings suggest that the perceived risk of COVID-19 pandemic on the destination affects individuals' both affective and cognitive evaluations; therefore, it serves as an effective factor in decision-making.
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    Halal Tourism: The Case of Turkey
    (Cabi Publishing-C A B Int, 2017) Bilim, Yasin; Ozer, Ozgur
    [Abstract Not Availabe]
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    NO OVER, YES MINIMAL! CAMP AND CARAVAN TOURISM
    (Univ Federal Juiz Fora, Campus Univ, 2021) Bilim, Yasin; Ozer, Ozgur
    Last developments show that over-population, modern life and physical or mental health problems have steered the people to nature and isolated areas. It will be understood that camp and caravan tourism offers exciting experiences which demonstrate the value of the nature gives the chance to learn living with limited minimal conditions and especially provide secure tourism activities alternatively to current Covid-19 pandemic period negative tourism developments. The study aims to show how camp and caravan tourism can be an alternative for modern people insisting on sustainable and healthy tourism activities with social distance and isolated living instead of huge hedonic, unnecessary, luxury consumption and crowd living spaces. The study has constructed on a theoretical approach based on literature review and to support the theories webbased observational and hermeneutic analysis have been hold. Some potential geographies like Latin America and Europe have been selected to explain the contribution of camp and caravan tourism.
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    Relationship between Local Residents' Perceptions of Tourism and Support Attitudes in Post-Communist Countries: Case of Turkestan (Kazakhstan)
    (Routledge Journals, Taylor & Francis Ltd, 2021) Caliskan, Ugur; Ozer, Ozgur
    The impacts of tourism and reactions of local residents toward tourism are examined frequently. However, the lights have been turned to mainly developed world and destinations. Post-communist and particularly Central Asian countries have almost never been examined. Through multivariate analysis on data compiled from 250 individuals, this study explores the perceptions of Turkestan (Kazakhstan) residents about economic, socio-cultural, and environmental impacts of tourism and their support attitudes toward tourism development. Findings underline that perceptions of social and environmental impacts were not clear and support to tourism development is basically related to economic issues, indicating that if the locals are economically active in the tourism sector, they would support more. The study has importance since it investigates a post-communist, new emerging, and non-examined destination having different political history from the mainstream tourism destinations.
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    The relationship between local residents' perceptions of tourism and their happiness: a case of Kusadasi, Turkey
    (Emerald Group Publishing Ltd, 2015) Ozturk, Ahmet Bulent; Ozer, Ozgur; Caliskan, Ugur
    Purpose - The purpose of this study was to determine the local residents' attitudes of tourism in Kusadasi, Turkey. In addition, the relationship between residents' attitudes toward tourism and their overall perceived happiness was analyzed. Design/methodology/approach - A correlational, quantitative research technique was used in this study. The data of this study were collected from 383 local residents in Kusadasi, Turkey. Exploratory factor analysis and multiple regression analysis were conducted to analyze the data. Findings - The results of the study indicated that local residents had favorable attitudes toward tourism in terms of its positive economic, cultural and environmental impact. Study results also indicated that negative economic impact of tourism was found to be the least favorable construct associated with residents' attitudes toward tourism in Kusadasi. In addition, multiple regression analysis indicated that local residents' perceived overall happiness was significantly influenced by positive and negative cultural and environmental impact and positive economic impact factors. Originality/value - The findings of the study provide valuable information to tourism planners and decision makers seeking to build a resident friendly tourism destination in Kusadasi, Turkey.