Does Quality Standards Certification Truly Matter on Operational and Business Performances of Firms? Evidence from Resort Hotels
Küçük Resim Yok
Tarih
2019
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Varna Univ Management-Vum
Erişim Hakkı
info:eu-repo/semantics/closedAccess
Özet
This study aims to determine the effects of ISO 9001:2015 quality certification on the firm performance. A questionnaire survey was used to collect data from 241 resort hotels in Turkey. The EFA (Exploratory Factor Analysis) and Cronbach alpha were used in order to test the unidimensionality and reliability of the scales. The difference between the ISO 9001 non/certified resort hotels was determined by t-test in order to test the hypothesis. As one of the first study focusing on how ISO 9001:2015 quality certification influence organizational and business performances of resort hotels in an emerging economy. The results show a significant relationship between the ISO 9001 quality certification and the operational performance, but not a positive one. However, the study does not show any significant relationship between the ISO 9001 quality certification and business performance. Finally, this study provides theoretical and practical implications with limitations and suggestions for potential future studies.
Açıklama
Anahtar Kelimeler
Iso 9001, Quality Certification, Operational And Business Performance, Hotels
Kaynak
European Journal Of Tourism Research
WoS Q Değeri
Scopus Q Değeri
Q2
Cilt
23
