Does Quality Standards Certification Truly Matter on Operational and Business Performances of Firms? Evidence from Resort Hotels

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dc.contributor.authorDuman, Feridun
dc.contributor.authorOzer, Ozgur
dc.contributor.authorKoseoglu, Mehmet Ali
dc.contributor.authorAltin, Mehmet
dc.contributor.authorOkumus, Fevzi
dc.date.accessioned2024-02-23T14:49:16Z
dc.date.available2024-02-23T14:49:16Z
dc.date.issued2019
dc.departmentNEÜen_US
dc.description.abstractThis study aims to determine the effects of ISO 9001:2015 quality certification on the firm performance. A questionnaire survey was used to collect data from 241 resort hotels in Turkey. The EFA (Exploratory Factor Analysis) and Cronbach alpha were used in order to test the unidimensionality and reliability of the scales. The difference between the ISO 9001 non/certified resort hotels was determined by t-test in order to test the hypothesis. As one of the first study focusing on how ISO 9001:2015 quality certification influence organizational and business performances of resort hotels in an emerging economy. The results show a significant relationship between the ISO 9001 quality certification and the operational performance, but not a positive one. However, the study does not show any significant relationship between the ISO 9001 quality certification and business performance. Finally, this study provides theoretical and practical implications with limitations and suggestions for potential future studies.en_US
dc.identifier.endpage155en_US
dc.identifier.issn1994-7658
dc.identifier.issn1314-0817
dc.identifier.scopus2-s2.0-85077264207en_US
dc.identifier.scopusqualityQ2en_US
dc.identifier.startpage142en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12452/18078
dc.identifier.volume23en_US
dc.identifier.wosWOS:000502019200010en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherVarna Univ Management-Vumen_US
dc.relation.ispartofEuropean Journal Of Tourism Researchen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectIso 9001en_US
dc.subjectQuality Certificationen_US
dc.subjectOperational And Business Performanceen_US
dc.subjectHotelsen_US
dc.titleDoes Quality Standards Certification Truly Matter on Operational and Business Performances of Firms? Evidence from Resort Hotelsen_US
dc.typeArticleen_US

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