Evaluation of Factors Affecting the Use of the Central Physician Appointment System

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dc.authoridAhmet Pekgör: 0000-0001-9446-7960
dc.contributor.authorPekgör, Selma
dc.contributor.authorEryılmaz, Mehmet Ali
dc.contributor.authorSolak, İbrahim
dc.contributor.authorPekgör, Ahmet
dc.contributor.authorYaka, Hümeyra
dc.contributor.authorKorkusuz, Dilek
dc.date.accessioned2020-01-18T21:02:58Z
dc.date.available2020-01-18T21:02:58Z
dc.date.issued2017
dc.departmentNEÜ, Fen Fakültesi, İstatistik Bölümüen_US
dc.description.abstractObjective: The aim of this study was to investigate the frequency of use of the Central Physician Appointment System (CPAS) in a Konya hospital and the factors affecting use.Methods: A total of 7187 people who were admitted to the outpatient clinics of the hospital and had completed an examination between January 20 and February 28, 2017 were included in the study. Face-to-face interviews were performed with the patients.Results: Of all the patients, 49.9% made their appointment via CPAS, and 47.4% made an appointment from a kiosk. CPAS usage was higher among white-collar workers than tradesmen, laborers, housewives, or retirees (p0.001). As education level and monthly income level increased, the use of CPAS also increased (p0.001). CPAS was also used more by those who lived in the center of Konya than by those who lived in surrounding rural areas (p0.001). The patient satisfaction rate was 89.4%.Conclusion: In order to increase the use of CPAS, new strategies should be developed targeting residents of rural areas and those of lower socioeconomic status. Existing public service announcements and promotional leaflets should also be disseminateden_US
dc.identifier.citationPekgör, S., Eryılmaz, M. A., Solak, İ., Pekgör, A., Yaka, H., Korkusuz, D. (2017). Evaluation of factors affecting the use of the central physician appointment system. Southern Clinics of Istanbul Eurasia, 28, 3, 204-211.
dc.identifier.endpage211en_US
dc.identifier.issn2587-0998en_US
dc.identifier.issn2587-1404en_US
dc.identifier.issue3en_US
dc.identifier.startpage204en_US
dc.identifier.urihttps://app.trdizin.gov.tr/makale/TWpZNU1UQXlNZz09/evaluation-of-factors-affecting-the-use-of-the-central-physician-appointment-system
dc.identifier.urihttps://hdl.handle.net/20.500.12452/1387
dc.identifier.volume28en_US
dc.indekslendigikaynakTR-Dizinen_US
dc.language.isoenen_US
dc.relation.ispartofSouthern Clinics of Istanbul Eurasiaen_US
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectCentral physician appointment systemen_US
dc.subjectHello 182en_US
dc.subjectPatient satisfactionen_US
dc.subjectWait timeen_US
dc.titleEvaluation of Factors Affecting the Use of the Central Physician Appointment Systemen_US
dc.typeArticleen_US

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